Ticket Refund Plan
Given the unprecedented number of shows that have been impacted by the COVID-19 situation, we have created the following Ticket Refund Plan to give you refund options if you have tickets to a show that is cancelled or rescheduled at The Taft Theatre.
CANCELLED SHOWS
Tickets purchased online via Ticketmaster will automatically be credited within 30 days. Patrons who purchased tickets at the venue box office will need to bring their tickets back to the box office for a refund.
RESCHEDULED SHOWS
Tickets will automatically be valid for the new date, unless you opt for a refund within 30 days of the new show date being announced. Ticketholders will receive a notification email from Ticketmaster with information on the rescheduled date. If you have tickets to a show that is postponed, you will be able to select your refund option once the new date is announced. If 60 days have passed since a show was postponed and no rescheduled dates have been announced, the 30-day window for refunds will open at that time*. Please note if tickets were purchased at the venue box office patrons will need to return to the box office to process a refund.
*Some show restrictions do apply.
Q&A
for tickets purchased on ticketmaster, When will I receive information about my refund options if my show has been cancelled or rescheduled?
Ticketholders will receive an email notification from Ticketmaster with information on their canceled or rescheduled event within 24 hours of the cancellation/rescheduled announcement.
FOR TICKETS PURCHASED ON TICKETMASTER, What if my show is being rescheduled but a new date has not been announced yet?
If your show is being rescheduled, you will be able to select your refund option once the new date is announced. If a new date is not announced within 60 days, we will open the refund window at that point*. Please continue to check Tafttheatre.org and note that any changes in event schedules are being communicated directly to ticket holders via email from Ticketmaster as new details are made available.
*Some show restrictions do apply.
What do I do if I did not receive a refund email but my show has been cancelled or rescheduled?
First, be sure your show has officially been cancelled or rescheduled with a new date by checking Tafttheatre.org. If it is listed as cancelled or rescheduled with a new date on the site and you did not receive an email, please reach out to your point of purchase.
What if I purchased tickets through a secondary or resale website?
You will need to reach out to your original point of purchase for your ticket options.
If I request a full refund, when will I receive my money?
You should expect to receive your refund in as soon as 30 days.
What if I bought tickets to a show after the rescheduled date was announced?
If you buy tickets after the rescheduled date has been announced, they will not be eligible for a refund offer.
What are my options if I purchased tickets at the Box Office?
Please note: ALL TICKETS PURCHASED THROUGH THE BOX OFFICE MUST BE RETURNED TO THE BOX OFFICE
If your event has been canceled, you must return your tickets, in person to the venue box office to receive your refund.
If your event was rescheduled, you will have 30 days from the announcement to return your tickets and request your refund, in person at the box office.
If your event was postponed, but no new date has been announced, you must wait 60 days after postponement announcement to return your tickets and request your refund. When a new date is announced, you will have a 30 day refund window to return your tickets and request your refund. Please make sure to bring your tickets and your method of payment with you to receive a refund.