Box Office Information

Regular Box Office Hours (excluding holidays):
Monday: 11am - 3pm
Tuesday: CLOSED
Wednesday: 11am - 3pm
Thursday: CLOSED
Friday: 11am - 3pm

The Taft Theatre box office is also open weekday shows starting at Noon, and weekend shows one hour before door time.

The Taft Theatre box office is also open on weekday show days starting at Noon, and on weekend show days one hour before door time. The only exception is children's theatre performances. The Children's Theatre of Cincinnati can only sell tickets to their performances. Four pack offers, vouchers, and discount/promotional tickets are not available for purchase or redemption day of performance. There are no refunds or exchanges. Lost, destroyed, or left behind tickets cannot be replaced.

Will Call Procedures

Patrons must have a picture ID, the credit card used to purchase tickets and, whenever possible, the confirmation number of their order. The box office cannot release tickets to a patron without a picture ID. The Box office can only release tickets to the patron(s) named on the account. The box office cannot accept Will Call tickets to be left in another person’s name.

Service Fees

The box office does not charge a service/convenience fee on tickets that at are paid for with cash. Purchases completed made using a credit or debit card will be subject to a $2 per ticket fee. Purchases completed through Ticketmaster’s selling channels will include additional convenience fees.

Gift Certificates

Gift certificates are available in multiples of $25, $50, and $100. All gift certificates are subject to availability and expire five years from date of purchase.

Gift certificates can only be redeemed at the Taft Theatre Box Office or at the Riverbend Music Center/PNC Pavilion Box Office. Ticketmaster cannot redeem a Taft Theatre gift certificate.

Gift certificates are valid for most Taft Theatre and Riverbend Music Center/PNC Pavilion events. Gift certificates are not accepted for the Cincinnati Pops or Children’s Theatre performances. The Children's Theatre box office staff cannot redeem gift certificates at the Taft Theatre.

To purchase a gift certificate, CLICK HERE. A $5.00 service fee will be added to online orders. Please allow 10 business days to receive gift certificate(s) after purchasing. All online orders must be received no later than 3PM on December 16, 2022 to ensure Holiday Delivery.

You may also purchase gift certificates in person at the Taft Theatre Box Office. There is a $2.00 per gift certificate service fee at the Box Office when using a credit or debit card.

For additional assistance regarding gift certificates, please email

Children’s Ticket Policy

Children aged 2 or younger are admitted free when accompanied by a paying adult unless otherwise specified on the event page for an event. Please check the event page for more info. Children under the age of 2 must remain seated on the ticket holder’s lap. Please note: Children's Theatre of Cincinnati events do not adhere to this policy.

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